Department for Digital Services Development and Support

General information

Address
Wroclaw University Library
Department for Digital Services Development and Support
Fryderyka Joliot-Curie 12 St.
50-383 Wroclaw
phone: +48 71 34 63 123
e-mail: orwuc.bu[w]uwr.edu.pl

Opening hours
Monday - Friday: 8:00 a.m. - 3:00 p.m.

Department duties

Main duties of Department are:

• management of the IT systems of the University Library and the University of Wrocław (including the integrated library system, the UWr Digital Library, the UWr Repository, the Omega PSIR Knowledge Base system, and the BUWr website),

• analysis, design, implementation, and development of IT solutions for the organizational units of the University Library,

• monitoring and analysis of data on the use of digital resources in order to optimize services,

• handling and processing of data generated within the processes carried out by the managed IT systems,

• preparation of procurement requests for IT equipment necessary to deliver the University Library’s services,

• training and support for end users in the operation of and troubleshooting issues related to the managed IT systems.

Problems reported to the helpdesk email addresses:

To the address: pomoc.bu[w]uwr.edu.pl:

• Library catalogs (Alma, Primo, other catalogs),

• Digital Library / Repository,

• Website,

• Remote access to e-resources (proxy),

• Electronic inventories,

• Translab,

• Digilab,

• Other applications and services related to the Library (SOZ, IZZ, RFID, etc.).

To the address: pomoc[w]uwr.edu.pl:

• Hardware problems (printers, computers, scanners, etc.),

• computer network problems, Wi-Fi problems,

• mail problems,

• GlobalProtect problems,

• EZD problems,

• Egeria problems,

• Teta problems,

• other IT problems.

Employees