Statistics and performance measures for public library networked services

Acknowledgments . . xi

1 Introduction . . 1
2 Recommended Statistics . . 6
3 Reommended Composite and Performance Measures . . 28
4 User Assesment . . 38
5 Managing Data Collection and Use . . 50
6 Choosing Electronic Measures: Some Issues Consider . . 62
7 Extending the Use of Statistics and Measures for the Networke Environment . . 75

Appendixes . . 81
References . . 97
Index . . 101