Contens
Acknowledgments xi
1 Introduction 1
2 Recommended Statistics 6
3 Reommended Composite and Performance Measures 28
4 User Assesment 38
5 Managing Data Collection and Use 50
6 Choosing Electronic Measures: Some Issues Consider 62
7 Extending the Use of Statistics and Measures for the Networke Environment 75
Appendixes 81
References 97
Index 101