Contents
Figures v
Preface vii
1 On Becoming a Manager 1
2 The Changing Environment
for Middle Managers 7
3 New Roles for Middle Managers 17
4 Taking Charge of Your Department 30
5 Mentoring and Managing
Professionals 41
6 Planning Skills 53
7 Decision-Making Skills 64
8 Communication Skills 77
9 Structuring Your Department:
From Bureaucracies to Teams 85
10 Putting It All Together 93
Index 99